CIMA Systems has been designed from the ground up to place each of your customers as the hub of your marketing communications wheel.
Hosted "Live" Chat
Customers have questions – about your inventory, your specials, financing options, services and more. Our Hosted Live Chat service engages your customers 18 hours a day, 7 days a week.
When a customer clicks the “Chat Now” button from your website or CIMA generated email our trained agents immediately engage them in a dialog with the goal of capturing their interests, name, email address, phone number and trade-in information (if applicable) etc. providing you important information for follow-up. Once the dialog is complete, a lead and chat transcript is sent to you to give your sales and service people immediate visibility and context to the lead or issue. Further, our XML ADF Feed allows for chat transcripts to be posted to your CRM system if desired.
The advantages and benefits of CIMA’s Hosted “Live” Chat are:
- Automotive specialists engage visitors to your website and CIMA email communications in under seven seconds
- Drive more traffic to your dealership
- Communications with online browsers and email recipients 7 days a week, 18 hours a day
- We provide your prospects and customers a positive interactive shopping experience
- Allows your current staff more time to follow-up on sales and service opportunities
- Unlimited Sales Chat Leads including vehicle intentions, financing options and trade-in data
- Service, Parts & Guest Sales Support – serves your entire dealership
- Close more deals
- Work with more qualified prospects
If you have questions about any of the CIMA products and services available, please feel free to contact us.